Frequently Asked Questions
Frequently Asked Questions
What makes Heart Deco gifts different?
Most gift sets are built around pampering — bath bombs, face masks, miniature bottles. Ours are built around something to do, or a moment to savour. A journal to write in, a Do Book to act on, a cross stitch to lose an afternoon in — paired with a candle to set the mood.
We think there's real value in gifts that get people off their phones and into something with their hands. Whether it's an hour of stitching, a walk prompted by a Do Book, or just sitting quietly with a candle and a notebook — that kind of focused, screen-free time is genuinely good for you. We're not therapists, but we do believe in the quiet power of actually doing something.
Gifts that start something, not just sit on a shelf.
Where are your products made?
We source from independent makers and small UK businesses who share our values around thoughtful design, natural materials, and things made to last. You can read more about the makers behind our products in our Our Makers blog.
What are your candles made from?
Our candles are made with 100% natural soy wax and scented with pure essential oils — no paraffin, no synthetic fragrances. Soy wax burns cleaner and more slowly than paraffin, and our packaging is plastic-free.
What's in a Heart Deco gift bag?
Each gift bag is individually curated — contents vary by bag. Every bag contains full-sized products (no miniatures or samples) and arrives in a hand block-printed gift bag, ready to give. See our Gift Boxes and Bags collection for current options.
Can I build my own gift bag?
Yes — you can mix and match products from across our collections to create something completely personal. Build your own gift bag here.
Can my order be sent directly to the recipient?
Yes. Just enter their address at checkout and add a personalised note — we'll take care of the rest.
How much does delivery cost?
Standard delivery is £3.95. Next day delivery is £6.95. Free delivery on all orders over £35. Orders are dispatched within 2 working days.
What is your returns policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. See our full returns policy for details.